DMV waives late fees, asks customers to use online services

Charlie Megginson Government, Headlines

a sign in front of a brick building

The DMV is asking you to use its online portal to complete your transactions rather than visit its locations. Photo courtesy of Del. Dept. of Transportation.

The Delaware Division of Motor Vehicles is encouraging customers to utilize the agency’s myDMV online portal rather than visiting its brick-and-mortar locations. 

The online portal offers more than 20 services, including driver license renewal, vehicle registration renewal, address changes and more.

By completing those transactions online, the DMV hopes to alleviate some of the pressure on the staff at the physical locations. The agency said in a press release that it anticipates staffing shortages due to the surge in COVID-19 cases.

For customers who are not able to complete their transactions online, the division is encouraging the exclusive use of drive-through services at DMV locations.

In an effort to reduce capacity inside the DMV lobbies, a text messaging notification feature will be implemented starting Tuesday, January 4. With this feature, DMV customers will be able to wait in their vehicles until a text message invites them into the lobby when it is their turn to be served.

In addition, all late fees for vehicle registration and driver license renewals will once again be waived until further notice. Individuals are encouraged to wait until February if they require in-person renewals.

Customers who still need to visit a DMV facility should expect longer than usual wait times.

All DMV locations will continue to increase cleaning and disinfecting efforts and implement additional precautionary measures. All customers visiting a DMV location are still required to wear a mask inside the facility.

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