Delaware launches video upgrade to E911 services

Staff Writer April 17, 2025Government, RSS-GOV

Governor Matthew Meyer joined Secretary Joshua Bushweller, State 911 Administrator Robert Williams, and Dover Emergency Communications Manager Matthew Carey to demonstrate new upgrades to Delaware’s Enhanced 911 (E911) service – including streaming video and language text translation. The Dover Police Department Communications Center is one of the first in the country to launch the new features. Officials plan for the upgrade to be in all Public Safety Answering Points (PSAPs) by 2026. Delaware’s system is funded by the E911 Emergency Reporting System Fund, which is supported by a monthly surcharge of up to 60 cents a month on all land-based and wireless phone lines. The launch coincides with this week’s observance of National Public Safety Telecommunicators Week.

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