Business Resiliency Check-Up in Milford, Aug 23

33Staff Report

Business owners and new start-ups are invited to a small business check-up on Tuesday, August 23 in the conference room at Milford Public Library, 11 S.E. Front Street in Milford from 5:30 to 7:30 pm. Light refreshments will be provided. Although the program is free of charge, attendees must pre-register due to limited space.

Presented by the Delaware Small Business Development Center (SBDC), the U.S. Small Business Administration (SBA) and the Chamber of Commerce for Greater Milford, topics will include properly insuring your small business or nonprofit; accounting; leading and developing people; and business resiliency and longevity, including preparing for the unexpected. All attendees will receive a free business resiliency workbook.

“Milford’s business climate is evolving,” said Cindy Small, Resiliency Program Coordinator for the SBDC, a unit of the University of Delaware’s Office of Economic Innovation and Partnerships. “With the new hospital to the south, the sports complex to the north and new businesses downtown, this program is a good opportunity for existing businesses to review best practices, and for new businesses to learn about the fundamentals of how to make their business more resilient.”

The workshop and refreshments are free of charge; however, attendees are requested to pre-register at or via email,

The following are the topics being presented by our subject matter experts:

Business Resiliency and Continuity — William Pfaff, Director of the University of Delaware’s Small Business Development Center for Kent and Sussex counties, will round out the workshop discussing ways businesses need to be prepared for the unexpected. Mr. Pfaff holds a degree in business administration and was Delaware’s first recipient of the Association of Small Business Development Center’s Star Performer award. Prior to joining the organization, he held positions at Johns Hopkins University, the Peabody Conservatory, and the Navy Annex at the US Pentagon, and owned his own business for 12 years. Pfaff has served on numerous community boards including Delaware Easter Seals Sussex County, First State Community Loan Fund, Seaford Chamber of Commerce Economic Development Council and Greater Georgetown Chamber of Commerce. Bill currently serves on the Sussex Economic Development Action Committee, Inc. (SEDAC).

Insurance and Knowing Your Risks – Angela Dorey, is the owner of Dorey Insurance & Financial Services in Milford, a proud Farm Family Insurance Co. Agency serving all of Delaware and Maryland. The agency offers business, life, health, disability, auto, homeowners and farm insurance for individuals and small and large businesses. Mrs. Dorey is an active volunteer, member and serves on the Ambassador Committee for the Chamber of Commerce for Greater Milford. She served on the board of directors 2009-2015, and most recently as executive board president. This is her fifth year serving as chairperson for Milford’s Riverwalk Freedom. She also serves as member of the Milford Economic Development Commission.

Leading and Developing People – Craig Lytle, president of Income & Estate Planning Partners, P.A. in Wilmington, serves independent agents, brokers and their clients. His focus is to plan for income and efficient transfer of estates. Closely held businesses and their employees, Credit Unions and their members are among his clients. According to Fidelity Investment’s 2015 Couples Retirement Study: A strengthening economy is apparently not enough to ease anxiety about rising costs in the future. In fact, nearly three-quarters (74 percent) say they worry about being able to afford unexpected health care costs in retirement, up from 70 percent in 2013. More than half (51 percent) worry about outliving their savings in retirement. Mr. Lytle is an adjunct faculty member for Wilmington University College of Business, Goldey Beacom College and The American College.

Accounting and QuickBooks – Tammy Ordway, a partner with Faw Casson CPA firm, helps clients seize opportunities that others may overlook. She excels at assisting those business owners who are excited about their business and wish to see it thrive. Born on the Dover Air Force Base and raised in the area, Ms. Ordway feels a close connection to the people and businesses here. After graduating Summa Cum Laude from Wilmington University, Tammy entered public accounting in 1990, and has been serving Dover and the surrounding communities ever since. She is active in the community, having been recently appointed by Governor Jack Markell to the Federal Research and Development Matching Grant Program Committee. She is the past chair of the Central Delaware Chamber of Commerce and currently chair of the Finance Committee. She is chair of the Central Delaware Habitat for Humanity Finance Committee, a member of VISION, a Family Readiness member and treasurer of DAFB, DAFB Chapel LEM and Sunday social helper.

The SBDC with the help of a grant from the SBA launched the Delaware Business Resiliency Initiative in 2013, a program to provide long term assistance so businesses are prepared and ready for anything. Delaware was among 11 states impacted by Hurricane Sandy to receive grant funding for this type of outreach and education. The Delaware Business Resiliency Initiative includes training and informational workshops, webinars and one-on-one counseling for small businesses in Delaware as part of its mission to educate on preparedness and business continuity.

The SBDC, a unit of the University of Delaware’s Office of Economic Innovation and Partnerships, provides business advisory services for free in all three counties in Delaware through funding from the SBA, Delaware Economic Development Office, the University of Delaware and private sector organizations. For more information about the services provided by the SBDC, individuals can visit For more information or to register for the free August 23 workshop, individuals can call 302-856-1555; register online at or by email at

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