Small Named UD Business Resiliency Coordinator

33By Staff Report

The University of Delaware’s Small Business Development Center (SBDC) is pleased to announce that Cynthia S. Small has joined the team as its Business Resiliency Coordinator. In her new position, Small will be responsible for helping businesses identify and prepare for risks such as weather events, loss of key staff, systems failures, data loss and cyber-security threats, utilities and power interruption as well as loss of premises. Small replaces Carrie Townsend of Rehoboth Beach, who left the organization to join Girls on the Run Delaware, a nonprofit organization, as the program director for Kent and Sussex counties.

“We are delighted that Cindy has joined our team,” said William Pfaff, Director of the SBDC in Georgetown. “She brings of wealth of knowledge to the organization with her many years of working with and assisting small businesses.”

Small is the former Executive Director of Kent County Tourism. She has more than 35 years of experience in tourism, economic development, marketing and public relations. Prior to serving as Kent County’s tourism director, she was communications manager for Chesapeake Utilities Corporation, and also Director of Tourism for Sussex County in the 1990s. In her most recent position, she serves or has served on numerous boards and business-related committees including the Downtown Dover Partnership, Chamber of Commerce for Greater Milford, Greater Kent Committee, Route 13 Beautification Committee, Delaware Sports Commission and Kent County Regional Sports Complex. Small has degrees in Journalism and Communications, and resides in Dover with her husband, David.

“I look forward to this exciting new position,” Small said. “Assisting businesses and advocating for their success will be a natural transition. I embrace the opportunity to contribute to making Delaware’s business community stronger and better positioned for future challenges.”

The Delaware Resilience Initiative includes training and workshops, webinars and one-on-one counseling for small businesses in Delaware as part of its mission to education on preparedness and business continuity. Delaware is among 11 states impacted by Hurricane Sandy to receive grant funding for this type of outreach and education. Delaware businesses should plan for hurricanes and other acts of nature such as flooding, fire, drought and snow. Other disruptions that can be anticipated and planned for include power outages, construction near businesses that reroutes traffic, infrastructure and IT malfunctions.

The SBDC, a unit of the University of Delaware’s Office of Economic Innovation & Partnerships, provides free advisory services statewide through funding from the Small Business Administration, Delaware Economic Development Office, University of Delaware and the private sector. For more information about the Delaware Business Resiliency Initiative programs, services and locations, individuals are encouraged visit or contact Small at 302-856-1077 or

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